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Customer Service Coordinator

We are looking for an energetic full time (40 hours) Customer Service Coordinator.

Tasks will be including the below but not limited to:
  • Act as main point of contact for Regional Sales Managers and customers requesting relevant sales information and support
  • Handle incoming and outgoing communications with customers via phone, email, fax in a swift and effective way
  • Manage the Sales CRM tool to ensure accurate recording of customer account data
  • Provide pro forma, sales and freight quotations and enter customer orders for Regional Sales Managers and customers
  • Release purchased equipment from EU warehouses and coordinate with freight carriers
  • Handle & coordinate spare part orders from service companies & dealers across the designated territory together with Parts & Service Department in the UK and US.
  • Establish and maintain good working relationships with customer accounts and Regional Sales Managers
  • Coordinate all shipment requests from customers and Regional Sales managers concerning available POS material
  • Trouble shoot and provide resolutions for unsuccessful deliveries, transport damages, warranty issue etc.
You will be working with the below Key Contacts for your position:
  • Senior Management team for Continental Europe & UK
  • Sales Managers Continental Europe, Middle East & UK
  • Technical & Service Management team in the Europe, US & UK
  • Customer service & Office representatives in EU/UK/US
You should have the below competences:
  • Professional, friendly & personal communication skills (both verbally and in writing)
  • Service orientated with high customer service focus
  • Well developed organizational and planning skills
  • Great attention to details
  • Initiative driven & service minded
  • Reliable and honest
  • Stress tolerant
Language Skills & Computer Skills:
  • English: Fluent
  • French: Big +
  • Additional languages: Big +
  • Good PC Skills, especially in Word & Excel.
We offer:
  • Interesting, challenging and diversified job duties
  • Work in a small highly motivated group & international contacts
  • State of art office space
  • Attractive Salary compensation & yearly bonus depending on financial results.
  • Interesting Company Pension scheme

If you are interested, please send your Resume to Mrs. Sabine Sherman ssherman@truemfg.com

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